SHIPPING POLICY

Thank you for shopping with Apex Logistics Group! Below are the details regarding our shipping methods, processing times, returns, and contact information.

1. Shipping

1.a) We ship to most countries in the world via standard shipping for free, and expedited shipping is available for $24.90.

1.b) When you place your order, you will receive an approximate delivery time based on the availability of your items. Shipping date estimates will appear on the order page, depending on the shipping methods you choose.

1.c) Please note that the delivery dates stated on your order page are approximate and intended for guidance only. Actual delivery dates may vary.

2. Shipping Procedure, Tracking Number, and Insurance

2.a) Our goal is to provide you with the best shipping options possible. We deliver to hundreds of customers globally every day and strive to maintain a high level of service.

• Processing Time: 1-3 business days
• Shipping Time:
  • Standard Shipping: 7-21 business days
  • Expedited Shipping: 4-7 business days

2.b) Once your order is shipped, we will send you a tracking number via email. Please allow 1-2 days for the tracking number to be updated online.

2.c) All orders are insured against loss. In the unfortunate event your item is lost during transit, please contact us so we can provide you with a full refund.

3. Returns, Refunds, and Exchanges

3.1 Returns
We accept returns on most products within 14 days for items that HAVE NOT BEEN USED, WORN, or ALTERED, and that include ALL tags and/or stickers attached along with the original sale receipt.

3.2 Exchanges
1.a) All exchange requests must be submitted to our office within 21 days of receiving your order. We will do our best to fulfill your exchange request.
1.b) If your desired replacement item is no longer available, we will help you find another item you like, or process a refund if the item falls within our return policy.
1.c) Special offers are not refundable or exchangeable.
1.d) For size issues, we can only exchange the same item once.

3.3 Returns and Exchanges Procedure
1.a) If you want to return or exchange your order, you must take reasonable care of the items, and they should be returned unused and in their original condition within 30 days of delivery. We recommend obtaining proof of posting and insuring return shipments, as you will be liable for damage until we receive the items at our warehouse.
1.b) In case of a dispute, we advise retaining proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please contact us for a return address.
1.c) All returns must be received by our office within 30 days of receiving your order. You are responsible for all costs incurred in returning the items to us.
1.d) For returns, we will process your refund within 14 days of receiving the returned product. Refunds will be issued through the original method of payment. Please note that original shipping charges are non-refundable.
1.e) For exchanges, we will ship the desired product to you within 14 days of receiving the returned product, as per our shipping policy.

4. Damaged or Defective Goods

4.a) We are committed to selling only high-quality products and employ several quality checks before shipping.
4.b) If you receive a damaged or defective product, please contact us within 14 days of receiving the order to be eligible for a free exchange or full refund.
4.c) In the case of a refund, we will issue it within 14 days of receiving the damaged or defective item. Refunds will be issued through the original method of payment.
4.d) For replacements, we will ship you a new product within 14 days of receiving the damaged or defective item.

5. Events Outside Our Control

We will not be liable for any failure to perform, or delay in performance, of our obligations due to events outside our reasonable control, including (but not limited to) fire, flood, severe weather, explosion, war, acts of terrorism, industrial disputes, or acts of local or central government or other authorities.

6. Entire Agreement

This Shipping, Returns & Exchanges Policy, along with other notices on our website, constitutes the entire agreement between us and you regarding the purchase and supply of products.

7. Contact Us

If you have any questions concerning our Shipping, Returns & Exchanges Policy, please feel free to contact us.

Trade Name: Apex Logistics Group Ltd
Phone Number: 13020937090
Email: GloriousAnastasia07@outlook.com
Physical Address: 4 Trehafod Road, BUCKWORTH PE18 9QU, United Kingdom